Returns & Refund Policy
At Cheshire Landscaping Supplies Ltd, we aim to provide you with high quality products and service, therefore in the unlikely event that you have any issues with products you have ordered, please contact us straight away so we can help.
You can contact us on:
Tel. 01270 918222
E-mail: info@cheshirelandscapingsupplies.com
Please have your order reference and details of the affected products to hand to help us deal with your issue as effectively as possible.
Our returns policy is in addition to your legal rights.
Your Rights
If you are ordering products from us as a consumer, you have a statutory right to cancel online and telephone orders (distance selling) and receive a full refund, including any standard delivery charges. This does not, however, include any bespoke or made-to-measure products.
This is your Consumer Cancellation Right and it applies in addition to any other rights set out in this policy and our Terms & Conditions of Sale.
How to cancel
If you change your mind or are unhappy with the product, you must notify us of your request to cancel in writing within 14 days of the delivery date (if your order was delivered over multiple days, the 14 period begins from the date the final installment was delivered). You then have a further 14 days to return the items to us at your own cost.
If you wish to return goods which have already been delivered when you have exercised your Consumer Cancellation Right, you can return any products to us at Cheshire Landscaping Supplies along with your proof of purchase, or you can call us on 01270 918222 with your order details, and we can arrange to collect the goods. Please note that a minimum collection charge of £50.00 will be applied and any returned goods will also incur a 30% handling & restocking fee.
Once you have exercised your Consumer Cancellation Right, we will aim to refund your returned products as soon as possible and no later than 14 days after receiving them back. We reserve the right to reduce the amount of your refund to reflect any reduction in the products value that has resulted from your improper handling of the goods. The refund will be made to the same debit/credit card used for the original purchase.
Other cancellations/returns
Unless you have a consumer right or faulty/defective product, returns & refunds are at our discretion only and are subject to a 30% re-stocking charge.
If the value of the returned goods has been diminished due to poor handling then we reserve the right to deduct that amount from the refund up to the full value of the product. Any returned product must be in its original packaging and returned within 14 days of the original delivery date.
You are responsible for returning any agreed products at your cost, or we will collect and apply a minimum charge of £50.00 for this service.
Returns & Refunds for Paving
To reduce the likelihood of breakages, we do recommend the purchase of full packs as this eliminates the need for the product being removed from its original pack to a less secure part pallet.
Porcelain, due to its nature, can vary in colour from batch to batch, therefore it is highly recommended that you purchase the full coverage required at initial order to reduce the likelihood of colour variation. We cannot accept any liability for these variations in surface finish.
It is also important when ordering your goods to allow 10% extra coverage for cuts, waste and breakages. This percentage is widely recognized within the industry as acceptable for breakages – please allow up to 20% for limestone products, as these products commonly have fissures & hairline cracks present but are not considered unusable.
We will not exchange, replace or refund for; breakages, chips, damages or colour variation up to 10% of the full order quantity.
We will also not accept returns or refunds on over ordered quantities, it is the responsibility of the purchaser to confirm calculations and arrange disposal of any over ordered items.
At our discretion, we may allow some items to be returned, however the full refund value may differ from the original purchase price and a 30% restocking charge will apply.
Cheshire Landscaping Supplies Ltd accepts no responsibility or liability for any defect or damage arising from improper handling or installation of the products.